Particularly dissatisfied re deficiency of acknowledgment of any discomfort I encountered. Looks as if a straightforward courtesy.
Despite what occurred on this situation, we hope you will carry on to select American Airlines to your vacation desires. We will work flat out to make certain that you receive the service you anticipate and deserve.
I just obtained from the telephone with Connie Sanders while in the DFW Office environment. I asked for her title mainly because she was so kind and helpful to us. I've infrequently encountered an individual so helpful and caring. If all of your representatives can be like her you might have a beautiful airline.
The web site does not function. Whichever tab I select on the internet site doesn’t perform. I wished to Test the status of my flight And perhaps ebook Yet another 1 but absolutely nothing will work.
It could be a glitch for you however it implies that I've to face in an extended line that's pretty agonizing with a knee cap that has been damaged.
just an e mail apologizing for your inconvenience because of the delayed flight would have been all I desired from a person with your operations.
rosity to us shareholders. Administration and all staff of AAL are definitely accomplishing a great task, mirrored inside the constant increase of
I approached the agent through the title of “Susan A” and greeted her which has a “Fantastic Morning!” Her response was a blank stare like I had no business staying there then a glare Once i requested her if she was offered.
I went to my resort and invested the next FOUR hours on the phone with AA within an try to hold the bag sent to LGA first thing each morning, where I would be waiting.
We are Recurrent flyer buyers for more than thirty decades, and on the list of points of interest for us to carry on with all your services are definitely the benefits you present to us and the good service We have now usually experienced in countless outings with AA. On Jan 29 2015, I termed AA en Español to generate arrangements and reserve two ticket with our miles for Feb 18th to March 2nd 2015 from Detroit, MI to Los Angels,CA. A nice Woman Ana Maria helped me with many of the paper perform and I did purchase all the extra expenditures with my City Charge card foe my partner and myself and Ana Maria instructed me that I will get confirmation on my e mail, and gave me about the cellphone our two locator data. Effectively, now Once i referred to as again for the reason that we did not get the information on my e-mail, we had been knowledgeable to our surprise that only my husband experienced reservation and there was practically nothing on history for myself!
I was a passenger on yor flight AA2016 outside of Phil. airport on 4/9/sixteen and return flight AA1755 from Atl. airport back to Phila. on 4/10. My ticket was for an aisle seat with wheelchair support as a consequence of my handicap. On the flight from Phila., I'd an aisle seat. The youthful Woman occupying the window seat was so substantial she couldn’t fasten her seatbelt. She instantly fell asleep and commenced snoring loudly which continued for the entire flight. To the flight again, I'd my boarding go was for an everyday seat. I tried to alter seats in the kiosk , mainly because it indicated there were supplemental seats in the primary cabin place devoid over at this website of results. My son and daughter-in-law were being denied gate passes to help me get all the way down to the aircraft as well as the ticket agent was definitely uncomfortable. I tried to up grade on the boarding desk, then younger male indicated my ticketwas for handicap in his Pc, he mentioned the cabin seats were being accessible and attempted to enhance me but devoid of achievements. When I received again into Phila., I waited Pretty much forty minutes to receive from your plane to baggage. This was the most humiliating and demeaning working experience I've ever had. If the wheelchair ultimately arrived, the woman started complaining about needing to thrust me. She couldn’t receive the wheelchair up the elevation.
Immediately after this interaction, I´ve attempted to terminate our flight (obviously I didn´t want to fly Within this airplane any more), nevertheless the attendant business brusquely warned us that If your airplane was repaired, our baggage would go Using the plane! Regardless if I requested For additional of 3 moments to own my baggage. Right after +/- 3 hours, In spite of a great deal of men and women worried and nervous the aircraft remaining toward Miami. As All people inside the plane missing the connection that may occur at 21: 30h, AA knowledgeable us that we might be reallocated in the subsequent and last flight of your day, at midnight. Supplied the lack of Room we confront in the first flight (from São Paulo), we experienced managed to e-book the seat 20, which there aren't any chair in front of us, so a bit more Area for your legs. Which fell down because of these issues with the hold off. Arriving in the airport, they manufactured us run (the person of AA came in just a little vehicle and mentioned to Everybody Hurry up Guys, hurry up) towards the aircraft. Once we arrived for the door the supervisor told us that we would need to go individual in the airplane and that we misplaced the chair 20. She informed us that she had to individual Some others folks to to let an Grownup with a child. Funny no?? Exactly what does she needed?? My six several years old boy flying on your own??? I just explained that I wished to fly together, it was our past day of family vacation. I even take to become accommodated on the next flight, she just stated, no you will fly Within this a single, and once more I heard, your luggage will go on this flight. My son understood what was discussed and start to cry for the reason that he didn´t desired to be divided from one of us.
If Here is the new American Airlines I’ll go on history as stating I such as the aged one far better. You won’t go broke by getting rid of my enterprise but you will have an extra seat available to offer to Several other unsuspecting consumer.
I would like to fly this Monday vs Sat but was advised I will be billed a price. That’s outstanding , thinking about I have already been flying with American for more than six yrs and would by no means think about traveling with anyone else ever.